Greek toll road interoperability: improved user experience

Greek toll road interoperability: improved user experience

A new electronic tolling service will be implemented shortly on all of Greece’s toll roads, following the request of Greece’s Infrastructure Ministry for the implementation of interoperability among all eight (8) Hellastron members, who are responsible for operating all the toll roads of the country. 

Interoperability will ensure greatly enhanced user experience and will also help Greece’s effort to minimise the COVID-19 pandemic health risk.   

The new service, expected to be fully functional by early November, will ensure interoperability between the participating toll Infrastructures, namely Attiki Odos, the Rio-Antirio Bridge, Egnatia Odos, Nea Odos, Moreas Motorway, Aegean Motorway, Olympia Odos, and Kentriki Odos, which together make up the 2,133.2 kilometres of the Hellastron network, covering most of mainland Greece. 

Interoperability is a huge improvement in convenience for all current and future users equipped with transponders distributed by all Greek Toll Road Operators and Concessionaires. 

With more than 67 million ETC transactions per year (out of 233 million in the HELLASTRON Network, accounting for 8,7% of the total transactions), interoperability is a key factor for the convenience of the 750 thousand drivers who have an account and make use of  transponders. 

Drivers will be able to drive through the electronic toll lanes of all toll stations across Greece irrespective of the issuer of their transponder.    

Transponder accounts and invoices will be handled by the issuer of the tag and “refilling” of the account can be done very easily electronically, avoiding any need of physical presence in the facilities of the issuer. 

Mr. Stavros Stavris, HELLASTRON’s Chairman stated: “Interoperability is not only a promise kept by Hellastron, which has vowed to continuously improve user driving experience on Greece’s recently completed toll road network, but it is also a clear motivation for increased transponder penetration, further shoring up benefits to users and toll road operators in the years to come.” 

Mr. Bill Halkias, President of the IRF and representative of HELLASTRON in IRF and IBTTA and former President of ASECAP commented: “Greece’s new service is a state-of-the-art technological achievement, effected by the HELLASTRON members’ extremely competent scientific and technical professionals, who made it happen in a truly short time indeed”. 

Liesbeth CasierSenior Policy Advisor, International Institute for Sustainable Development (IISD)

Liesbeth Casier is a Senior Policy Advisor with IISD’s Economic Law and Policy Program. She works with the Public Procurement and Infrastructure Finance team on research and advisory services that involve innovation in public procurement. She also works on IISD’s Sustainable Asset Valuation. Liesbeth has advised governments in Bhutan, Canada, Colombia, the Dominican Republic, India, Morocco, Paraguay, Senegal, South Africa and the Netherlands.
Liesbeth also works extensively with the European Commission, the Inter-American Development Bank, the World Bank and the Organisation for Economic Co-operation and Development (OECD) on policy frameworks and the business case for sustainable infrastructure. She represents IISD at the OECD Working Group on Leading Practitioners on Public Procurement.
Liesbeth previously worked with UN Environment and started her career as consultant in auditing and corporate finance with a family-owned consultancy business in Belgium. Liesbeth has an academic background in political science and law.